Townsend Agency (512) 931-2591 Georgetown
(806) 698-1611 Lubbock
(325) 573-4076 Snyder

Meet Our Team




Doug Townsend
Phone: 512-931-2591

I have been in the insurance industry for 31 years and have owned the agencies for 15 years. My mentor was my Father-in-law, Bill Biddy and he was an agent for 42 years. Our motto at the agencies is, “We’re here to MAKE GOOD THINGS HAPPEN FOR OTHER PEOPLE”. Helping customers protect and secure their future is what I enjoy most about my job. We always want our customers to walk out of the agency with that secure feeling that we have their back!

I grew up in Lubbock, Texas and went to Frenship High School. I met my awesome wife in college at Texas Tech University – Go Red Raiders! On the weekends I like to watch the grandkids play their sports. I work on our home allot and things like that are fun to do when I am away from the office. I like to play golf, even though I don’t play as much as I’d like. I believe that one of my talents is barbecuing, I really enjoy doing that.

When it comes to volunteering, we have an agent in our area that lost a child to a very rare disease. We support Team Brock and we are very passionate about that. I support all activities that involve our future, which is our children.

Keyli Townsend
Marketing Director
Phone: 512-931-2591

I have been working in the office with my father since he opened the doors and joined the team full time after I graduated from college in 2008. I have learned a lot over the years and plan on continuing to grow. I enjoy working with people and being a trusted advisor for all of their insurance needs. I like the family atmosphere that we represent and our customers know that we care about them.

I was born in Lubbock, Texas and grew up in central Texas. I played college soccer and graduated from Stephen F. Austin in Nacogdoches. My family! I have a wonderful husband and three beautiful children that I love more than life! I enjoy being outdoors, going on any type of vacation and hanging out with my family and friends. I enjoy crafting in my spare time and making things for friends and family.

I passionately support the work done by The Locker and The Cure Starts Now-DIPG.

Ron Davis
Personal Financial Representative
Phone: 512-931-2591

I have over 40 years of experience helping families, with financial products. I enjoy working with younger families, to working with retirees and people working towards retirement. My father drowned when I was 9, he did not have any life insurance. I did not intend on going into this business, but when I delivered my first death claim, and the surviving spouse did not have to leave the home and was able to raise children in the same neighborhood. I had made the correct career.

Grew up in California, moved to Texas, in 1983. Great move. You can find me spending time with my family, children, and four grandchildren. I love watching the grandkids play sports. I play golf.

I am in the Knights of Columbus and work as a volunteer at some of the Townsend Agency volunteering events.

Magan Kaatz
Customer Service Specialist
Phone: 512-931-2591

I have been with The Townsend Agency for almost 2 years now. Prior to that, I worked for 3 years with another insurance company. I love being able to help people understand their insurance policies better!

I was born and raised right here in Georgetown. I love getting to meet new people and I can’t stop talking about how important it is to make sure you are covered properly. On the weekends, you can find me spending time with my family, I have 2 little girls and we are always outside! Guilty pleasure would be to have my little farm, I have chickens and we are looking to expand with more animals in the future!

Nate Bowman
Phone: (512) 591-9035

I grew up in Georgetown, though I was born in Virginia. During college, I had the opportunity to spend some time overseas as part of my studies. After completing my education, I started my career with an agency in San Angelo, Texas, before eventually transferring to the Townsend Agency here in Georgetown.

I am grateful to be in a job that truly makes a difference in people’s lives. While I understand that insurance is a necessity, I’ve witnessed firsthand how it can provide the peace of mind it’s meant to. The look of relief on someone’s face, sometimes even bringing them to tears, is a powerful reminder of the importance of what I do. I am passionate about helping people find that sense of security.

In my free time, I’m an avid fan of video games, and I even had a friend assist me in building a custom PC. I’m fascinated by the design and intricacies of both digital and physical games. It’s incredible how much positive potential exists in something that many people often perceive as mere entertainment.

On a different note, I haven’t flown a plane in a while, but I do have some experience in flying, having taken to the skies before I even got my driver’s license. While I enjoy being at home, I’m also looking forward to discovering a local bookstore where I can spend my leisure time. Reading a good book and sipping on some fresh, hot tea, especially on a rainy day, is one of life’s simple pleasures that I cherish.

Although I’m not currently involved in any volunteer work due to my recent move, I have a history of actively participating in my church. Specifically, I dedicated my time to the youth group and the AV team. It’s important to me to contribute positively to my community and make a difference where I can.


Krystal Leal
Customer care professional

I joined the Townsend Agency in March, and have been in the insurance industry for over 14 years. I enjoy getting to know our customers and assisting them with their immediate and long term insurance needs.

I am married with 3 kids and I love spending time with my kids, family, and friends!

Yolanda Abrego
Claims Advocate
Phone: 806 698 1611

I have worked in insurance all my life. I worked in Claims for 32 years then retired. Then I came to work for the Townsend Agency 8 years ago. Folks that is a total of 40 wonderful years! I get excited about finding solutions to difficult problems and helping our customers in any way I can.

I grew up in Dimmitt, TX. then went to Draughon’s Business school in Lubbock. I am a movie buff. I enjoy going to the movies every weekend. If it’s the weekend I am watching a football game on TV or I am at a football game. I enjoy baking. Give me a recipe and I can bake you anything you want!

Kari McGrew
Office Manager/Senior Sales Producer
Phone: 325-573-4076

I have been with The Townsend Agency since 2012. Most of my life was spent in Houston, TX, and the DFW area, but my family roots are in west Texas. I love the convenient lifestyle, and the people are fantastic.

I am blessed with three beautiful children. You will always hear me speaking of their accomplishments. I love to share with others what God has done in my life. Family-friendly weekend road trips are my favorite kind of weekend.

I am passionate about community and always open to new ways to serve. I am also the founder of a non-profit organization that aids under-privileged girls to attend their Prom, formerly known as Prom Fairy Foundation, now listed as Closet 31. I recently turned it over to another wonderful west Texas native in Snyder, TX. The Foundation is set to meet their dress, hair, and make-up needs for any formal event.



Yvonne Albarez
Customer Service Representative
Phone: 3255734076

I have been with the Townsend Agency for 2 years greeting and assisting clients with their insurance needs. I work for a great company that is very family-oriented. I love our customers.

I was born and raised in Synder, TX. I attended Synder high and most of my family resides here in Synder. I enjoy fishing and camping. I am a huge Dallas Cowboys fan so I love going to games. I am very big on Chuch and just getting around family and friends for fellowship. When I’m not working, you will find me at a lake. On the weekends we like to get all of our friends together to eat, fellowship, and play games.

I love to serve when the opportunity arises in the community.

Kamie Wiseman

Phone: (325) 134-7230

I started with the Townsend Agency in 2022 and have been in the insurance world for 7 years. I love our customers and enjoy getting to know them. I am married with 3 children and 2 bonus sons. I was born and raised in Snyder, TX. I enjoy watching movies and baking any chance I get. I love spending time with my family and taking my kids to do fun stuff.